7 books that all leaders and those that aspire to be leaders in Customer Success, Customer Service, and Customer Experience should read!
Each of these books are chalked full of information that have helped me to be a better leader. I admit number 7 maybe unconventional but it I promise you’ll be pleasantly surprised.
Feel free to share with me a book(s) you think I should read.
In no specific order:
1. high-tech, high-touch customer service Micah Solomon https://www.micahsolomon.com @micahsolomon
2. Chief Customer Officer 2.0 How to build your customer-driven growth engine http://www.customerbliss.com/books/cco-2-0/ @JeanneBliss
3. Farm Don’t Hunt The Definitive Guide To Customer Success http://farmdonthunt.com/ GUY NIRPAZ @GUYNIRPAZ
4. Call Center Management On Fast Forward Brad Cleveland http://www.bradcleveland.com/ @bradcleveland
5. Touchpoint Power Get and Keep more customers Touchpoint by Touchpoint Hank Brigman http://www.touchpointguru.com/ @TouchpointGuru
6. E-Learning by Design William Horton http://horton.com/books/e-learning-by-design/
7. the practical neuroscience of Buddhas Brain Happiness, Love, & Wisdom http://www.rickhanson.net/books/buddhas-brain/ @Buddhasbrain