1. Increase Retention – Offering professional development shows your workers that you care about their career progression and are interested in keeping them at your organization long-term.
Customer Success Training and Mentoring Company Benefits
2. Build confidence and credibility – No one likes to feel like they are missing important skills in their job. Providing Customer Success Training and Mentoring allows your staff to build confidence in the work they do. Confidence Breeds Success!
3. Hire from within – Growth Farm Customer Success Training and Mentoring program is great for developing future leaders at your organization. Rather than hiring outside the business, where there are inevitable skills gaps, promoting from within is the best way to show your staff that they can have a long career with your company
4. Re-energize your staff – Be the spark that breaks up the monotony of everyday work and re-energize your staff’s creativity Creativity breeds happiness!
5. Improved efficiency – Not only will employees increase their productivity but will also improve efficiency and break out of that hectic firefighter mentality!
Today's education will fuel tomorrows revenue growth!
Customer Success Training and Mentoring Employee Benefits
Our Process
This program will consist of:
1. Aligning with company’s goals
2. Aligning with company’s strategies
3. Aligning with company’s core values
4. Company briefing (instructions and information for Customer Success trainer and mentor)
5. Employee onboarding by Customer Success trainer and mentor
A. Set expectations
B. Personality Testing
C. Aptitude Testing
D. Set meeting schedule
E. Discover employee agenda/goals
6. Weekly update report created by Growth Farm but filled out by employee, and signed off by Customer Success trainer and mentor and turned into Company (if company is the paying customer)
7. Monthly success check in between company, employee, and Customer Success trainer and mentor